Refund and Allowance Policy for Lustrei

Last updated: October 1, 2026

1. Current Free Access

Lustrei currently offers free access subject to the preview and HD download allowances shown in the service. The public offering does not require a purchase or subscription. Free allowances have no cash value and cannot be exchanged for money.

2. Preview Generations

Each submitted image generation or retry uses a preview allowance. In a batch, each submitted image is a separate generation. A generation that is recorded as failed returns its preview allowance once. Tasks may remain pending while processing or until a timeout is recorded; closing the page does not cancel submitted tasks.

A successfully generated image uses its preview allowance even if you choose not to download it or are dissatisfied with its appearance. AI results can vary, so review each preview before selecting it.

3. HD Downloads

The first HD download of a selected result uses one HD download allowance and requires a signed-in account. Repeat downloads and other available export sizes of the same result do not use another HD download allowance.

If obtaining download access or preparing an export appears to have failed, contact us so we can check the task and allowance records. A temporary download or export error does not by itself cancel existing download access or automatically return its allowance.

4. Payment Questions

This free offering does not create a subscription or recurring charge. If you believe you have been charged by Lustrei, contact us with the transaction reference and account email so we can investigate. If paid services are introduced, their pricing and applicable payment and refund terms will be presented before purchase.

5. Contact

For generation, HD download, or payment questions, email [email protected]. Include your account email, the relevant task or transaction reference if available, and a description of the problem. Do not send passwords or full payment-card details.